What makes FamPay secure? πŸ”

Product Jan 13, 2021

A payments app? For teens?!

We don't blame you (or your parents) for thinking twice about how much trust they can put in FamPay. πŸ€” We all know just how important security is, especially when it comes to trusting someone, or something with your money. That's why we've written this blog.

Allow us to explain exactly why and how FamPay is the most safe and secure neo-bank for teens!

We are RBI compliant πŸ₯‡

RBI, or Reserve Bank of India, is India's central bank that is responsible for the regulation of the Indian banking system and manages the country's main payment systems, apart from other important functions. FamPay is 100% compliant with RBI's regulations, which means we are authorised to keep your money in a safe digital account and enable payments for you with a single click!

In fact, in accordance to RBI standards, the user (that's you!) is required to verify themselves by doing their KYC with their Aadhaar card. This is deemed necessary to prevent fraud, identity theft, etc.

Afraid of giving out Aadhaar information for KYC? You have nothing to worry about as FamPay does not store this, we only use it to verify your details so that we can make payments secure for you.

We are partnered with IDFC First Bank 🏦

By partnering with a bank, we are allowing the best of the best payments and financial services to be provided through our app, prepaid card and UPI. As the bank takes care of important backend processes, we work on allowing our users to have the best experience with us.

We are PCI DSS compliant πŸ†

The Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards formed in 2004 by Visa, MasterCard, Discover Financial Services, JCB International and American Express. Having this certification means that FamPay's card transactions are secured against data theft and fraud. It also means that all of your sensitive data and information is safeguarded and that you have nothing to worry about!

We're backed by NPCI and Rupay πŸ”

National Payments Corporation of India (NPCI), is an umbrella organisation that operates retail payments and settlement systems in India, and is an initiative of the Reserve Bank of India (RBI). FamPay has worked closely with NPCI to create the numberless card for teenagers, which is accepted across all RuPay payment network of merchants.

FamPay doesn't require linking of bank account πŸš«πŸ”—

The FamPay account is reloadable and requires you to load money into your account before you can spend it. It is not linked with any bank account, meaning until you have loaded money into the FamPay app, you will not be able to spend it. The FamCard also works in the same way. This way, you can always be assured that extra money can never be deducted from your bank account, and that you have the liberty to set spending limits for yourself.

There are no hidden charges, and no minimum balance πŸ€‘

With FamPay, you can have the assurance that your money won't magically disappear in the form of hidden charges! There is also no minimum balance that you are required to maintain in your FamPay account, which makes it all the more convenient.

The FamCard is numberless πŸ’³

The FamCard has no numbers on the physical card, which makes it very secure. The card number and other details (expiry date, CVV) are stored securely within the FamPay app instead of being printed on the physical card. There’s no fear of card information getting misused in case it gets stolen or lost and the card can be paused, blocked and managed at your fingertips on the app. Additionally, the card details within the app can be accessed only with device lock such as fingerprint, face ID, pattern lock or PIN.

You can click here to know more about our numberless FamCard!

Built by IIT grads, believed by the best πŸ‘¨β€πŸ’»πŸ‘¨β€πŸ’»

With an itch to inculcate the value of money in the youth of India, and lead them towards financial literacy, Sambhav Jain and Kush Taneja founded FamPay immediately after graduating from IIT Roorkee. The founding team started with 6 IITians, and has now encompassed over 50 members from across the country. FamPay is also backed and trusted by Sequoia, Y Combinator, and several noteworthy investors such as Kunal Shah (Founder of Cred), Kevin Lin (Co-founder of Twitch), Neeraj Arora (Ex-WhatsApp), and more!

Read more about our founders' journey here. Β 

Our team is constantly working on handling errors πŸ¦Ήβ€β™€

The reconciliation team works tirelessly to take care of any transactions that get stuck. We are aware of how frustrating such a situation can be, which is why we've got our best minds solving such issues. In case of any payment issues, our team takes care of the payment manually, so you can be assured that your money is still safe. This includes refunding any failed transactions within 5-7 working days.

Click here to know more about payment issues and how our team works on fixing them.

Why do online payments get stuck and what can you do? πŸ€”
Why do online payments get stuck and what can you do? Tiara from Finance at FamPay is here to help you understand this.

Our Customer Support is here to help πŸ¦Έβ€β™€οΈ

If you ever face any issues, do not worry as our customer support is always available and ready to assist you.

For basic queries, you can refer to the FAQs section found in the app, as well as on our website. In case you are stuck and your query is still not solved, you can reach out to us on email (support@fampay.in), or talk to us through chat support available on the app.


And that's it! Now you can take comfort in the fact that your money and information will always be safe with FamPay. ❀️ Go ahead and share this piece with your friends and family to help ease any anxiety they may have in relation to making payments on our app. You'd be doing them a favour. πŸ€—

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